FAQ

SHIPPING & DELIVERY
Payment
Product

Please make sure the vacuum been charged
well.

Please make sure the power had been turned
on.

The vacuum comes with a vertical/tilt
switch. Turn it on, gently press the brush cover and tilt the vacuum cleaner
back to start working. Hold the vacuum upright to suspend work.

Please make sure the power adapter is
plugged in properly and connected to the base normally.

Please place the vacuum back in the base
again.

Yes, XQ02 can be used as a dry vacuum only,
but usually suggest customers put clean water in tanks to better maintain
vacuum performance.

No, the battery and vacuum are integrated.

Please make sure the water tank has been
filled with enough water. please do not fill the water tank fully.

Please make sure you used the right mode:
Wet Mopping Mode.

There might be blockage with the filter,
roller brush, and tube; Please check and clean those parts in time.

The roller brush cover, filter, and clean
water tank have not been installed in place. Please check and install those
correctly.

There might be too much water in the dirty
water tank; Please empty it in time;

The main suction opening might be blocked;
Check and clear any blockage.

Short press the voice switch button to
switch the voice function. The default voice broadcast function is turned on
when Booting. And tap the voice switch to turn off the voice broadcast.

The self-cleaning function can be enabled
only when the vacuum is charged and the battery level is more than 10%.

Place the vacuum upright on the charging
base after designated cleanups and make sure the clean water tank is full.

Step on the self-cleaning button on the top near the
roller brush, the self-cleaning indicator lights up on the screen, and the self-cleaning
starts.

The vacuum will continue to recharge after
the self-cleaning is finished.

Yes, it is included.

Please note that after an order is placed,
it does take up to 1-2 business days to process and fulfill your order. Transit
time via different areas may vary and may take up to 7 business days for
delivery.

For orders placed on Amazon can be tracked
under Amazon.com or through the mobile app. You may also contact us for further
assistance.

For orders placed on our official website
at www.jonrtech.com, an email confirmation with the tracking number will be
sent to the email address on file. You may want to check your Spam or Junk
folder if you have not received any email from JONR. You may always contact us
at service@jonr.cc for further assistance.

You can cancel or change your order while
it’s still in processing status.

Once the status has changed to fulfilled or
shipped, the order can not be canceled or changed.

If you want to change or cancel your order
which has already been placed and is currently awaiting pick up or in transit,
please contact us and we will try to reach out to our shipping manager to check
if we can have the package recalled from our distribution center. If by chance,
the package is delivered, please contact us so that we can issue you prepaid
return labels to ship it back to us. As soon as we have the unit back at our
warehouse, the refund will be processed in 2-4 business days

We accept all major credit cards for
payment, including Paypal.

Yes, we do offer a price adjustment within
the 30-day purchase period under these circumstances:

Proof of sale price from an authorized
retailer

Cannot be applied to limited sales events,
such as Amazon Prime Day.

Only one coupon code may be applied to an
order, multiple coupon codes may not be combined for additional discounts.

We offer a 30-day money-back guarantee from
the date of purchase if you are dissatisfied with your purchase from a
JONR-authorized sales channel and dealer for any reason.

We will need additional information such as
the transaction date, amount charged, and the last four digits of your credit
card to locate the order information in our system. Once we are able to confirm
the transaction, the necessary information will be provided so that you can
contact your banking institution to file a report.