SHIPPING & DELIVERY

Is the shipping fee included?

Yes, it is included.

How long does it take for shipping?

Please note that after an order is placed.it does take up to 1-2 business days to process and fulfill your order. Transittime via different areas may vary and may take up to 7 business days fordelivery.

How do l track the shipment for my order?

For orders placed on Amazon can be trackedunder Amazon.com or through the mobile app. You may also contact us for furtherassistance.
For orders placed on our official websiteat www.jonrtech.com, an email confirmation with the tracking number will besent to the email address on file. You may want to check your Spam or Junkfolder if you have not received any email from JONR. You may always contact usat service@jonrtech.com for further assistance.

How do l cancel or change my order?

You can cancel or change your order whileit's still in processing status.
Once the status has changed to fulfilled orshipped, the order can not be canceled or changed

How do l cancel or change my order if it's shipped?

lf you want to change or cancel your orderwhich has already been placed and is currently awaiting pick up or in transit.please contact us and we will try to reach out to our shipping manager to checkif we can have the package recalled from our distribution center. lf by chancethe package is delivered, please contact us so that we can issue you prepaidreturn labels to ship it back to us. As soon as we have the unit back at ourwarehouse, the refund will be processed in 2-4 business days

PRODUCT

Why does vacuum not work?

Please make sure the vacuum been chargedwell.
Please make sure the power had been turnedon.
The vacuum comes with a vertical/tiltswitch. Turn it on, gently press the brush cover and tilt the vacuum cleanerback to start working. Hold the vacuum upright to suspend work.

What should l do if the battery status indicator does not light up while charging?

Please make sure the power adapter isplugged in properly and connected to the base normally.
Please place the vacuum back in the baseagain.

Can wet dry vacuum without water as well?

Yes, xQ02 can be used as a dry vacuum only,but usually suggest customers put clean water in tanks to better maintainvacuum performance.

Can the battery be replaced?

No, the battery and vacuum are integrated

Why the vacuum does not spray water?

Please make sure the water tank has beenfilled with enough water. please do not fill the water tank fully
Please make sure you used the right modeWet Mopping Mode.

Why does the suction power become weak?

There might be blockage with the filter,roller brush, and tube; Please check and clean those parts in time
The roller brush cover, filter, and cleanwater tank have not been installed in place. Please checkand install thosecorrectly.

Why does the vacuum make a strange noise?


There might be too much water in the dirtywater tank; Please empty it in time.
The main suction opening might be blocked:Check and clear any blockage

How to switch languages and adjust the volume of xQ02?

Short press the voice switch button toswitch the voice function. The default voice broadcast function is turned onwhen Booting. And tap the voice switch to turn off the voice broadcast.

How do the self-clean for XQ02?

The self-cleaning function can be enabledonly when the vacuum is charged and the battery level is more than 10%
Place the vacuum upright on the chargingbase after designated cleanups and make sure the clean water tank is full
Step on the self-cleaning button on the top near theroller brush, the self-cleaning indicator lights up on the screen, and the self-cleaningstarts.
The vacuum will continue to recharge afterthe self-cleaning is finished.

PAYMENT

Which payment methods do you accept?

We accept all major credit cards forpayment, including Paypal

Do you offer a price match or adjustment?

Yes, we do offer a price adjustment withinthe 30-day purchase period under these circumstances:
Proof of sale price from an authorizedretailer
Cannot be applied to limited sales events,such as Amazon Prime Day.
Only one coupon code may be applied to anorder, multiple coupon codes may not be combined for additional discounts

What is your Return Policy?

We offer a 30-day money-back guarantee fromthe date of purchase if you are dissatisfied with your purchase from aJONR-authorized sales channel and dealer for any reason.

I found out that there are unauthorized Credit Card transactions on my bankstatement, whatshould l do?

We will need additional information such asthe transaction date, amount charged, and the last four digits of your creditcard to locate the order information in our system. Once we are able to confirmthe transaction, the necessary information will be provided so that you cancontact your banking institution to file a report.

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